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Where do you ship?
We ship to addresses within the United States only.
How much does shipping cost?
Shipping is free on every order, with no minimum purchase.
How long does delivery take?
Orders are processed within 1–3 business days (Monday to Friday) and delivered in 3–5 business days after shipping. Orders placed before 6:00 PM Eastern Time on a business day start processing the same day.
What is your return policy?
You can request a return within 30 days after delivery. Non-defective items must be unused (never driven or charged), complete and in their original packaging.
Who pays return shipping?
We pay return shipping for damaged, defective or wrong items. For change-of-mind returns, return shipping is paid by the customer. There are no restocking fees.
When will I get my refund?
Refunds are processed to your original payment method within 7 days of receiving your return.
What does RTR mean?
RTR means Ready-to-Run (or Ready-to-Race): the vehicle comes assembled with its radio system. Check the "In the Box" and "Required (Sold Separately)" sections of each product page to see whether a battery and charger are included.
Which battery do I need?
Each product page lists the compatible battery type (NiMH, 2S, 3S, 4S, 6S or 8S LiPo). If you are not sure, contact us with the vehicle name and we will help.
What do your product photos show?
Our product images are digitally created renderings based on photos of the actual product models. Manufacturer logos are not shown, and body paint or decals may differ slightly. If anything is unclear, contact us before ordering.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay and Google Pay. See our Payment Policy.
How can I reach you?
Email support@truenewcars.com or call +1 (530) 863-1647, Monday to Friday, 8:00 AM – 5:00 PM MT. We reply within 24 hours on business days.
Related policies: Shipping Policy · Refund & Return Policy · Payment Policy · Privacy Policy · Terms of Service · Contact Us